Wednesday 11th April 2018

Cloud platform Maintenance - Cloud VPS platform HV04 firmware upgrade

We would like to announce a scheduled maintenance for hypervisor 4 on our Cloud VPS platform. The maintenance is scheduled for April 11, 2018. On March 28, 2018 we finished the Spectre and Meltdown firmware patches, but it came to our attention that one patch was not installed correctly. So during this maintenance we will ran a firmware update for hypervisor 4.

We will mail our customers who are affected by this maintenance directly.

Expected impact During the maintenance we have to shutdown all Cloud VPS on HV04 on our Cloud VPS platform which will be unavailable for 15-30 minutes. This means that your Cloud VPS will be unavailable during this time and you can not perform any action through the control panel.We will monitor the availability of your Cloud VPS after the maintenance.

You can follow the status of this maintenance via our NOC page. Our support team will be available during maintenance and can be reached by sending an e-mail to support@snel.com. If you have any questions please feel free to ask.