Wednesday 10th October 2018

Cloud platform Emergency Maintenance - Cloud VPS Platform Firmware Update

Earlier today we have had issues with the redundancy on our Cloud Platform switches. The issue is caused by a bug in the firmware. We will upgrade the firmware of the switches of our Cloud VPS platform.

Maintenance start: 10th of October (Today) 2018 23:00 CEST Maintenance end: 11th of October 2018 06:00 CEST

Expected impact: All VPS servers are affected by this maintenance. Our dedicated and colocation customers are unaffected. During the maintenance, the stack of our Cloud VPS switch will be rebooted which results in loss of connectivity between your server and our switch. The reboot should take no longer than 10 minutes after which the connectivity should be restored.

During the maintenance, our support staff will be available to answer e-mails sent to support@snel.com. Please see https://noc.snel.com/ for further details during maintenance. Updates will be published on our NOC page only.