Some systems are experiencing issues
Scheduled Maintenance
Planned 'black building test' SmartDC 7th of May 2019

On the 7th of May SmartDC, the datacenter in which our servers are located, will perform a planned Back up power test. This will be a so-called 'black building test'.

Explanation: A Black Building test is a test in which the full IT load will be passed on to the backup power installation. During this test, all UPS'es, generator and power switches on the main board will be tested for its correct operation. Nonpreferent electrical power, e.g. B-feed can drop during this test. It will take approximately 15 seconds to switch from grid power to backup power. Afterwards the generators will be live for another hour to test their performance.

This test will be conducted by trained and certified technical staff accompanied with our vendors.


Maintenance start: 07/05/2019 07:30 CEST Maintenance end: 07/05/2019 16:00 CEST Expected impact: If all goes as planned no services will be affected during this test. In the unfortunate event that something unexpected happens our technical support team is standby.

Past Incidents

Sunday 10th March 2019

No incidents reported

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

No incidents reported

Thursday 7th March 2019

No incidents reported

Wednesday 6th March 2019

Emergency maintenance on our Rack Switch (S00R20)

On 6th of March 2019, we experienced an unexpected behavior on some ports on our rack switches (S00R20). After investigating the issue with Brocade we have decided to reboot the rack switch.

Maintenance start: 07th of March (Today) 2019 at 00:00 CET Maintenance end: 07th of March (Today) 2019 at 06:00 CET

Expected impact All dedicated servers and colocation customers which are in Rack 20 are affected by this maintenance. During the maintenance, every stack of switches will be rebooted which results in loss of connectivity between your server and our switch. The reboot should take no longer than 10 minutes after which the connectivity should be restored.

During the maintenance, our support staff will be available to answer e-mails sent to support@snel.com. Please see https://noc.snel.com/ for further details during maintenance. Updates will be published on our NOC page only.

Tuesday 5th March 2019

No incidents reported

Monday 4th March 2019

No incidents reported