All systems are operational
Scheduled Maintenance
Planned 'black building test' SmartDC 7th of May 2019

On the 7th of May SmartDC, the datacenter in which our servers are located, will perform a planned Back up power test. This will be a so-called 'black building test'.

Explanation: A Black Building test is a test in which the full IT load will be passed on to the backup power installation. During this test, all UPS'es, generator and power switches on the main board will be tested for its correct operation. Nonpreferent electrical power, e.g. B-feed can drop during this test. It will take approximately 15 seconds to switch from grid power to backup power. Afterwards the generators will be live for another hour to test their performance.

This test will be conducted by trained and certified technical staff accompanied with our vendors.

Maintenance start: 07/05/2019 07:30 CEST Maintenance end: 07/05/2019 16:00 CEST Expected impact: If all goes as planned no services will be affected during this test. In the unfortunate event that something unexpected happens our technical support team is standby.

Past Incidents

Saturday 20th April 2019

No incidents reported

Friday 19th April 2019

No incidents reported

Thursday 18th April 2019

No incidents reported

Wednesday 17th April 2019

No incidents reported

Tuesday 16th April 2019

Partial Power Outage

We are encountering a power outage in rack 09 in SmartDC datacenter. This power outage might result in unavailability of your services.

Update: As of 20.15 the outage has been fixed, we're investigating the cause of this incident.

Incident start: 02/11/2018 19:07 CET Incident end: 02/11/2018 20:15 CET Impact: Some servers are down

Monday 15th April 2019

Cloud platform Short outage Cloud PLatform

One of our Ceph nodes started blocking requests starting at 2019-04-15 16:01:06 CEST

At 2019-04-15 16:09:18 CET I issued a reboot on that node. From that moment on the requests were further processed by our other nodes in the cluster. It took some time until everything was normal again (including Ceph recovery of the rebooted node). Around 16:15:00 that node was back online and recovery of Ceph began.

March the 29th we experienced a very similar issue. After comparing the 2 incidents we found out that this issue is related to our update process. We have further enhanced our update process and will keep monitoring both the current situation as well as upcoming updates.

Sunday 14th April 2019

No incidents reported